Frequently Asked Questions
We do not require a referral to see you as a patient. All you need to do is contact our scheduling specialist to arrange a new patient appointment. Although we do not accept insurance and is not a participating provider for any insurance or health plan including Medicare and Medicaid, the office can provide you with an itemized receipt form which may be submitted by you for insurance reimbursement consideration. This varies by payer and we suggest that you contact your insurance in advance in order to understand their reimbursement policy relative to our services.
We work for you the patient rather than the insurance company. We expect payment at the time of service for services rendered. Some patients may qualify for insurance reimbursement from their policy if they submit an insurance form that we can provide. Our services normally qualify for HSA and FSA reimbursement and our office accepts CareCredit. We do not maintain staff to process insurance claims and requests.
Immediately following your initial consultation with one of our healthcare providers, you will be scheduled for your return visit (options include in-office, phone, video conference). A successful outcome from the style of healthcare we provide requires taking steps together to understand the factors contributing to your unique wellness journey and to enable you to use your body’s own amazing ability to heal when it is allowed and assisted to do so. Most of our guests have been searching for solutions for a long time and recovery takes time. This type of care often necessitates course adjustments along the way. Any tests that are available at the time of your return visit will be reviewed with you at the time of that visit in order to assist in these care adjustments as appropriate. Since the Medical Board requires licensed provider authorization for many of the tests we recommend and to ensure that you receive accurate education about the nature of the test results, it is our policy to provide you test results at the time they are discussed with you by our providers or their assistants. This is consistent with the policy of most healthcare organizations.
Our provider accepts patients from the age of 3 years and up.
In order to serve our patients well it is our policy a $150.00 cancellation fee will be applied to your account for missed appointments or cancellations made with less than a 24 hour notice. No refund will be given to same day cancellation and/or no show to any new patient appointment.
Outstanding balances, late fees and collection fees will be added to any outstanding balance and services will not continue until the balance is paid in full.
If there is a check returned for insufficient funds, there is a $20.00 fee for returned checks. Other late fees may apply.
Our clinic provides services in a consulting role. This means that we are only available for scheduled appointments during normal office hours. We request that you also have a primary health care provider selected for urgent care and after hour needs. Our office does not maintain an after hours answering service and we do not offer “on call” services.
Feel welcome to contact our office with any questions, we are happy to help you and address your inquiries and concerns.
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Not near our Knoxville office?
No problem, our Forum Health Knoxville team is available to you no matter where you are.